Standard Hardware and Accessories Sales
and Return Policy; Limited Warranty Information
Prices
shown are in U.S. dollars. If you are paying for your order with an
international Visa, MasterCard, or American Express credit card, please note
that the purchase price may fluctuate with exchange rates. In addition, your
bank or credit card issuer may also charge you foreign conversion charges and
fees, which may also increase the overall cost of your purchase. Please contact
your bank or credit card issuer regarding these fees.
VIDERI
may, in its sole discretion, refuse or cancel any order and limit order
quantity. VIDERI may also require additional qualifying information prior to
accepting or processing any order. Once we receive your order, we’ll provide
you with an email order confirmation. Your receipt of an order confirmation,
however, does not signify VIDERI’s acceptance of your order, nor does it
constitute confirmation of our offer to sell; we are simply confirming that we
received your order. We reserve the right at any time after receiving your
order to accept or decline your order for any reason. If we cancel an order
after you have already been billed, we will refund the billed amount.
Since
the actual delivery of your order can be impacted by many events beyond
VIDERI’s control once it leaves our facilities, VIDERI cannot be held liable
for late deliveries. We will, however, work with you to ensure a smooth
delivery. If there are any issues with delivery, please contact us to resolve.
Products
purchased online from VIDERI will only be shipped to addresses within the U.S.
and are subject to U.S. and foreign export control laws and regulations.
Products must be purchased, sold, exported, re-exported, transferred, and used
in compliance with these export laws and regulations.
Given
the potential for supply constraints of some of our products, VIDERI may have
to limit the number of products available for purchase. We reserve the right to
change quantities available for purchase at any time, even after you place an
order. Furthermore, there may be occasions when VIDERI confirms your order but
subsequently learns that it cannot supply the ordered product. In the event we
cannot supply a product you ordered, we will cancel the order and refund your
purchase price in full, or, alternatively, if we are able to supply part of
your order and you agree to the reduced product amount, we will refund you only
for the amount of product we cannot supply.
Returns
If
for any reason you are not satisfied with your VIDERI hardware purchase, you
may return the unused item for replacement or refund. Only items that have been
purchased directly from VIDERI, either online or through VIDERI direct sales,
can be returned to VIDERI. VIDERI products purchased through other retailers
must be returned in accordance with their respective return and refund
policies. Upon receipt of returned goods, VIDERI reserves the right to deny a
refund if the product does not meet the return policy requirements outlined in
this policy.
All
returns must be pre-authorized by VIDERI. VIDERI will only authorize returns
for item(s) that have not been damaged or modified in any way while in your
possession. All items must be in the original, unaltered packaging and must be
packed exactly as shipped and received. Any variation in packaging may result
in damage to the item(s) and can lead to a refusal of your return. A 15%
restocking fee will be applied on opened products. At this time, VIDERI only
accepts pre-authorized returns from US Domestic addresses:
- 1. Merchandise must be returned within 30 days
from the date of delivery, unless otherwise noted at the time of purchase.
- 2. After your return request has been
approved, you must schedule a pickup with VIDERI within 7 days. Failing to
schedule a pickup by the end of the 7th day following return authorization
will result in expiration of your return request and the refusal of your
return.
- 3. We will assess your returned item(s) once
your shipment is received. Should we find that the returned merchandise
has been damaged or modified in any way, we will contact you with further
information regarding your return. Only items that have passed inspection
are eligible for refund.
- 4. For eligible items, refunds will be
processed and paid within 14 business days after inspection is completed.
All refunds will be reimbursed in the original form of purchase. If you
paid by credit or debit card, please contact the card-issuing bank with
questions about when the credit will be posted to your account. As a reminder,
all prices are in US Dollars.
- 5. Shipping and handling costs are
non-refundable.
How to Return an Item
- 1. To return an item, please contact our
customer support team through our website at videri.com/support or via
email addressed to support@videritransfer.flywheelsites.com.
- 2. Once you receive confirmation that your
return has been authorized, you’ll have 7 days to schedule a pickup.
- 3. To schedule a pickup, [how-to, pending
research on self-generating labels]
Limited Manufacturer Warranty Return
BY
USING YOUR VIDERI PRODUCT, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE
LIMITED WARRANTY AS SET OUT HEREIN. DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ
THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO
NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED HEREIN FOR A
REFUND.
TO
THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER
ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. VIDERI DISCLAIMS ALL STATUTORY
AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST
HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH
WARRANTIES CANNOT BE DISCLAIMED, VIDERI LIMITS THE DURATION AND REMEDIES OF
SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT VIDERI’S
OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN. SOME STATES
(COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT
APPLY TO YOU.
Your
VIDERI hardware, contained in the original packaging, is covered against
defects in materials and workmanship when used normally in accordance with
Videri’s published guidelines for up to one year from the date of delivery.
Videri’s published guidelines include but are not limited to information
contained in technical specifications, user manuals and service communications.
Only items purchased directly from VIDERI or through VIDERI direct sales are
eligible for replacement. Items must not be modified or altered in any way in
order to be eligible for replacement. For all returns, Videri must receive the
item before the replacement unit is shipped out.
Our
warranty does not apply to products that are not Videri-branded, even if
packaged or sold with Videri products. Non-Videri branded products may have the
benefit of a manufacturer’s warranty provided by the product manufacturer.
Please see your product box and/or literature for details. Software distributed
by Videri with or without the Videri brand (including, but not limited to
system software) is not covered by this warranty. Videri does not warrant that
the operation of the Videri product will be uninterrupted or error-free. Videri
is not responsible for damage arising from failure to follow instructions
relating to the Videri product’s use.
This
warranty does not apply: (a) to protective coatings that are designed to
diminish over time or batteries, unless failure has occurred due to a defect in
materials or workmanship; (b) to cosmetic damage, including but not limited to
scratches, dents and broken plastic on ports unless failure has occurred due to
a defect in materials or workmanship; (c) to damage caused by use with a third
party component or product that does not meet the Videri product’s
specifications; (d) to damage caused by accident, abuse, misuse, fire, liquid
contact, earthquake or other external cause; (e) to damage caused by operating
the Videri product outside Videri’s published guidelines; (f) to damage caused
by service (including upgrades and expansions) performed by anyone who is not a
representative of Videri or an authorized Videri service provider; (g) to a
Videri product that has been modified to alter functionality or capability
without the written permission of Videri; (h) to defects caused by normal wear
and tear or otherwise due to the normal aging of the Videri product; (i) if any
serial number has been removed or defaced from the Videri product; or (j) if
Videri receives information from relevant public authorities that the product
has been stolen or if you are unable to deactivate passcode-enabled or other
security measures designed to prevent unauthorized access to the Videri
product, and you cannot prove in any way that you are the authorized user of
the product (e.g. by presenting proof of purchase).
Before
receiving warranty service, Videri or its agents may require that you furnish
proof of purchase details, respond to questions designed to assist with
diagnosing potential issues and follow Videri’s procedures for obtaining
warranty service. Before submitting your Videri product for warranty service
you should maintain a separate backup copy of the contents of its storage
media, remove all personal information that you want to protect and disable all
security passwords.
DURING
WARRANTY SERVICE IT IS POSSIBLE THAT THE CONTENTS OF THE VIDERI PRODUCT’S
STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN EVENT VIDERI
AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR
OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE
VIDERI PRODUCT SERVICED.
Following
warranty service, a replacement product will be returned to you, configured as
when originally purchased, subject to applicable updates. Videri may install
system software updates as part of warranty service that will prevent the
Videri product from reverting to an earlier version of the system software.
Third party applications may not be compatible or work with the Videri product
as a result of the system software update. You will be responsible for
reinstalling all other software programs, data and information. Installation,
recovery, reinstallation of other software programs, data and information are
not covered under this warranty.
No
Videri reseller, agent, or employee is authorized to make any modification,
extension, or addition to this warranty. If any term is held to be illegal or
unenforceable, the legality or enforceability of the remaining terms shall not
be affected or impaired.
LIMITATION
OF LIABILITY
EXCEPT
AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIDERI
IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL
THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF
ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF
THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF
OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO,
COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR
DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY,
ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED
IN OR USED WITH THE VIDERI PRODUCT OR ANY FAILURE TO MAINTAIN THE
CONFIDENTIALITY OF INFORMATION STORED IN THE VIDERI PRODUCT.
THE
FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY
STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS.
VIDERI DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY VIDERI
PRODUCT UNDER THIS WARRANTY OR REPLACE THE VIDERI PRODUCT WITHOUT RISK TO OR
LOSS OF INFORMATION STORED ON THE VIDERI PRODUCT.
SOME
STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
If
you should need any additional information, please contact our customer support
team through our website at videri.com/support or by email at
support@videritransfer.flywheelsites.com
