Standard Hardware and Accessories Sales and Return Policy; Limited Warranty Information

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

VIDERI may, in its sole discretion, refuse or cancel any order and limit order quantity. VIDERI may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify VIDERI’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, we will refund the billed amount.

Since the actual delivery of your order can be impacted by many events beyond VIDERI’s control once it leaves our facilities, VIDERI cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery. If there are any issues with delivery, please contact us to resolve.

Products purchased online from VIDERI will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.

Given the potential for supply constraints of some of our products, VIDERI may have to limit the number of products available for purchase. We reserve the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when VIDERI confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, we will cancel the order and refund your purchase price in full, or, alternatively, if we are able to supply part of your order and you agree to the reduced product amount, we will refund you only for the amount of product we cannot supply.

Returns

If for any reason you are not satisfied with your VIDERI hardware purchase, you may return the unused item for replacement or refund. Only items that have been purchased directly from VIDERI, either online or through VIDERI direct sales, can be returned to VIDERI. VIDERI products purchased through other retailers must be returned in accordance with their respective return and refund policies. Upon receipt of returned goods, VIDERI reserves the right to deny a refund if the product does not meet the return policy requirements outlined in this policy.

All returns must be pre-authorized by VIDERI. VIDERI will only authorize returns for item(s) that have not been damaged or modified in any way while in your possession. All items must be in the original, unaltered packaging and must be packed exactly as shipped and received. Any variation in packaging may result in damage to the item(s) and can lead to a refusal of your return. A 15% restocking fee will be applied on opened products. At this time, VIDERI only accepts pre-authorized returns from US Domestic addresses:

1. 1. Merchandise must be returned within 30 days from the date of delivery, unless otherwise noted at the time of purchase.
2. 2. After your return request has been approved, you must schedule a pickup with VIDERI within 7 days. Failing to schedule a pickup by the end of the 7th day following return authorization will result in expiration of your return request and the refusal of your return.
3. 3. We will assess your returned item(s) once your shipment is received. Should we find that the returned merchandise has been damaged or modified in any way, we will contact you with further information regarding your return. Only items that have passed inspection are eligible for refund.
4. 4. For eligible items, refunds will be processed and paid within 14 business days after inspection is completed. All refunds will be reimbursed in the original form of purchase. If you paid by credit or debit card, please contact the card-issuing bank with questions about when the credit will be posted to your account. As a reminder, all prices are in US Dollars.
5. 5. Shipping and handling costs are non-refundable.

How to Return an Item

1. 1. To return an item, please contact our customer support team through our website at videri.com/support or via email addressed to support@videri.com.
2. 2. Once you receive confirmation that your return has been authorized, you’ll have 7 days to schedule a pickup.
3. 3. To schedule a pickup, [how-to, pending research on self-generating labels]

Limited Manufacturer Warranty Return

BY USING YOUR VIDERI PRODUCT, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE LIMITED WARRANTY AS SET OUT HEREIN. DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED HEREIN FOR A REFUND.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. VIDERI DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, VIDERI LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT VIDERI’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

Your VIDERI hardware, contained in the original packaging, is covered against defects in materials and workmanship when used normally in accordance with Videri’s published guidelines for up to one year from the date of delivery. Videri’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications. Only items purchased directly from VIDERI or through VIDERI direct sales are eligible for replacement. Items must not be modified or altered in any way in order to be eligible for replacement. For all returns, Videri must receive the item before the replacement unit is shipped out.

Our warranty does not apply to products that are not Videri-branded, even if packaged or sold with Videri products. Non-Videri branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer. Please see your product box and/or literature for details. Software distributed by Videri with or without the Videri brand (including, but not limited to system software) is not covered by this warranty. Videri does not warrant that the operation of the Videri product will be uninterrupted or error-free. Videri is not responsible for damage arising from failure to follow instructions relating to the Videri product’s use.

This warranty does not apply: (a) to protective coatings that are designed to diminish over time or batteries, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the Videri product’s specifications; (d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; (e) to damage caused by operating the Videri product outside Videri’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Videri or an authorized Videri service provider; (g) to a Videri product that has been modified to alter functionality or capability without the written permission of Videri; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Videri product; (i) if any serial number has been removed or defaced from the Videri product; or (j) if Videri receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Videri product, and you cannot prove in any way that you are the authorized user of the product (e.g. by presenting proof of purchase).

Before receiving warranty service, Videri or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Videri’s procedures for obtaining warranty service. Before submitting your Videri product for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords.

DURING WARRANTY SERVICE IT IS POSSIBLE THAT THE CONTENTS OF THE VIDERI PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN EVENT VIDERI AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE VIDERI PRODUCT SERVICED.

Following warranty service, a replacement product will be returned to you, configured as when originally purchased, subject to applicable updates. Videri may install system software updates as part of warranty service that will prevent the Videri product from reverting to an earlier version of the system software. Third party applications may not be compatible or work with the Videri product as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information. Installation, recovery, reinstallation of other software programs, data and information are not covered under this warranty.

No Videri reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIDERI IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE VIDERI PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE VIDERI PRODUCT.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. VIDERI DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY VIDERI PRODUCT UNDER THIS WARRANTY OR REPLACE THE VIDERI PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED ON THE VIDERI PRODUCT.

SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

If you should need any additional information, please contact our customer support team through our website at videri.com/support or by email at support@videri.com