Menu
Privacy Policy
This privacy policy (“Privacy Policy”) describes how Videri collects and uses personal and other information. This Privacy Policy describes the choices available to you regarding our use of your personal information, how we share your information, and how you can access and update your information. This Privacy Policy applies only to information we collect through the Site and does not apply to our collection of information from other sources.
This Privacy Policy covers how Videri or a Videri-affiliated company handles personal data whether you interact with us on our websites (including www.videri.com), through Videri apps, or in person, which for purposes of this Privacy Policy, we refer to collectively as the “Site.” Videri may also link to third parties on our services or make third-party apps available for download. Videri’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.
If you choose to send us a message or opt into the mailing list, we will collect your first name, last name and email. If you later decide you do not want to receive email or any communications from us, you can select the “opt out” provision or simply reply to unsubscribe from any emails. We collect only the personal data that we need. You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.
We may collect a variety of information, including: (1) account information, like your ID and related account details, including email address, devices registered, account status, and age; (2) device information, such as data from which your device could be identified, including device serial number, or about your device, such as browser type; (3) contact information, which could include the data mentioned above as well as your physical address, phone number, or other contact information; (4) fraud prevention information, like data used to help identify and prevent fraud, including a device trust score; (5) usage data, which is data about your activity on and use of our offerings, such as app launches within our services, including browsing history, search history, product interaction, crash data, performance and other diagnostic data, and other usage data; (6) government ID data where, in certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when setting up a wireless account and activating your device, for the purpose of extending commercial credit, managing reservations, or as required by law; and (7) other information you provide to us, which may include details such as the content of your communications with Videri, including interactions with customer support and contacts through social media channels.
To help protect the security of your personal data, you must sign in to your account and your identity will be verified.
At Videri, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Videri. Videri does not sell your data including as “sale” is defined in Nevada and California.
There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Videri is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.
Videri may share personal data with service providers who act on our behalf, our partners, or others at your direction. We may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data and payment information, in connection with your use of our services and delivering products to customers.
We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.
We use analytic tools including Google Analytics and Pendo to help us measure traffic and usage trends for our Site. These tools collect information sent by your device including browser type, web pages visited, sections interacted with, and other information that can help us improve what we do for you. We collect and use these analytics anonymously, so we cannot identify any particular users. We use the information we have to better understand how Videri’s visitors use its Site and develop, test and improve our Products. Videri may collect statistics about the behavior of visitors to its Site. Videri may display this information publicly or provide it to others. However, Videri does not disclose your personally-identifying information.
For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to reidentify individuals who may appear therein.
Use of Your Information
Videri uses personal data to power our services, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.
Videri uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, Videri may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. If you have questions about the legal basis, you can contact us at the email address provided below in the Contact Us section.
Videri collects personal data necessary to power our services, which may include personal data collected to personalize or improve our offerings or authenticate to our services, for internal purposes such as auditing or data analysis, or for troubleshooting. We also use your data to respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. We use data to protect individuals, employees, and Videri, and for loss prevention and to prevent fraud, including to protect individuals, employees, and Videri for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content, including child sexual exploitation material. Finally, we use data to comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.
Videri does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.
Videri retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.
We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.
Cookies
We use cookies and other tracking mechanisms to track information about visitors and Site use. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. This helps us to better understand user behavior including for security and fraud prevention purposes, and tells us which parts of our websites people have visited. Videri visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Videri’s websites, with the drawback that certain features of Videri’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Videri’s use of cookies.
Videri generally treats data we collect using these cookies and similar technologies as nonpersonal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data in those regions.
Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.
Some information that may be collected by third party sites include: (1) payment information, such as data about your billing address and method of payment, including bank details, credit, debit, or other payment card information; and (2) transaction information, such as data about purchases of Videri and other products and services or transactions facilitated by Videri.
We reserve the right to update and revise this Privacy Policy at any time to ensure it complies with all applicable laws and conforms to changes in our business. When there is a material change to this Privacy Policy, we’ll post a notice on this website at least a week in advance of doing so and contact you directly about the change if we have your data on file. This Policy is current as of the effective date set forth
below. Please periodically review its terms as your use of our Site constitutes your acceptance of the terms herein and occasional updates and revisions.
Effective Date: February 17, 2023
