Videri is committed to providing quality hardware products. We offer a limited manufacturer’s warranty to ensure the functionality and reliability of our devices. This warranty applies to hardware products manufactured by Videri, specifically covering defects in materials and workmanship, under normal use in accordance with Videri’s published guidelines. Software and third-party components are not covered under this warranty and are governed by separate agreements.

Videri’s hardware products, including Spark Series Canvases and other hardware, are covered under this Videri Limited Manufacturer’s Warranty. The warranty period for hardware is 36 months for Spark Series Canvases and 24 months for other hardware products, starting from the date of delivery. Support for hardware issues is only provided during the applicable warranty period, and any services beyond the warranty period may incur additional fees.

Acceptance of Terms

BY USING YOUR VIDERI PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS LIMITED WARRANTY AS SET FORTH HEREIN. PLEASE DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS, DO NOT USE THE PRODUCT AND CONTACT THE DEALER OR CHANNEL FROM WHICH IT WAS PURCHASED TO DISCUSS YOUR OPTIONS.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, OR IMPLIED. VIDERI DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE FULLEST EXTENT PERMITTED BY LAW.

WHERE SUCH WARRANTIES CANNOT BE DISCLAIMED, VIDERI LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT VIDERI’S OPTION, TO THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN.

SOME STATES (OR COUNTRIES/PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Coverage and Exclusions

Your Videri hardware, contained in the original packaging, is covered against defects in materials and workmanship when used normally and in accordance with Videri’s published guidelines for up to three years from the date of delivery, with the specific time period as further specified herein. Videri’s published guidelines include, but are not limited to, information contained in technical specifications, user manuals, and service communications. Only items purchased directly from Videri or through authorized Videri resellers are eligible for replacement. Items must not be modified or altered in any way, to be eligible for replacement. Videri will provide an advanced replacement unit for verified warranty claims, subject to availability. The defective unit must be returned to Videri or a designated location within 15 business days of receiving the replacement. Failure to return the defective item within this timeframe may result in the customer being charged for the replacement unit.

This warranty does not apply to products that are not Videri-branded, even if packaged or sold with Videri products. Non-Videri branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer. Please refer to the product box and/or literature for details. Software distributed by Videri, with or without the Videri brand (including but not limited to system software), is not covered by this hardware warranty. Videri does not warrant that the operation of the Videri product will be uninterrupted or error-free. Videri is not responsible for damage arising from failure to follow instructions relating to the product’s use.

This warranty does not apply to:

1. Protective coatings designed to diminish over time or batteries, unless failure has occurred due to a defect in materials or workmanship.
2. Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, unless failure has occurred due to a defect in materials or workmanship.
3. Damage caused by use with third-party components or products that do not meet Videri product specifications.
4. Damage caused by accident, abuse, misuse, fire, liquid contact, earthquake, or other external causes.
5. Damage caused by operating the Videri product outside of Videri’s published guidelines.
6. Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Videri or an authorized Videri service provider.
7. A Videri product that has been modified to alter functionality or capability without the written permission of Videri.
8. Defects caused by normal wear and tear or otherwise due to the normal aging of the Videri product.
9. Products where any serial number has been removed or defaced.
10. Products reported as stolen to relevant public authorities or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Videri product, and you cannot prove in any way that you are the authorized user of the product (e.g., by presenting proof of purchase).

Warranty Service

Before receiving warranty service, Videri or its representatives may require you to furnish proof of purchase, respond to diagnostic questions, and follow Videri’s procedures for obtaining warranty service. It is your responsibility to maintain a separate backup copy of any data stored on your product’s media, remove all personal information, and disable any security passwords before submitting your Videri product for warranty service. Videri is not responsible for any loss of data or personal information during the repair or replacement process.

Data Loss During Warranty Service

DURING WARRANTY SERVICE, IT IS POSSIBLE THAT THE CONTENTS OF THE VIDERI PRODUCT’S STORAGE MEDIA MAY BE LOST, REPLACED, OR REFORMATTED. IN SUCH AN EVENT, VIDERI AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA, OR OTHER INFORMATION STORED ON THE PRODUCT’S STORAGE MEDIA OR ANY OTHER PART OF THE VIDERI PRODUCT THAT IS SERVICED.

System Software Updates

Following warranty service, a replacement product will be returned to you, configured as it was when originally purchased, subject to applicable updates. Videri may install system software updates as part of the warranty service, which may prevent the Videri product from reverting to an earlier version of the system software. As a result of these updates, third-party applications may not be compatible or may not function correctly with the Videri product. You are responsible for reinstalling all other software programs, data, and information. Installation, recovery, or reinstallation of software, data, or information is not covered under this warranty.

No Modifications to Warranty

No Videri reseller, representative, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected.

Limitation of Liability

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIDERI IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL THEORY , INCLUDING, BUT NOT LIMITED TO, LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS, DAMAGE, COMPROMISE, OR CORRUPTION OF DATA; OR ANY OTHER INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, HOWEVER CAUSED. THIS INCLUDES THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE VIDERI PRODUCT, OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE VIDERI PRODUCT.

THE FOREGOING LIMITATION SHALL NOT APPLY TO CLAIMS FOR DEATH OR PERSONAL INJURY, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSSLY NEGLIGENT ACTS AND/OR OMISSIONS. VIDERI DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY VIDERI PRODUCT UNDER THIS WARRANTY OR REPLACE THE VIDERI PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED ON THE VIDERI PRODUCT.

SOME STATES (OR COUNTRIES/PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

If you need any additional information, please contact our customer support team by email at support@videri.com.